Refund policy

Return and Refund Policy

Black Wolf White Wolf Designs

Effective Date: 15 November 2024

At Black Wolf White Wolf Designs, we are committed to creating high-quality Southwestern-inspired jewelry. Your satisfaction is important to us, and we strive to provide an exceptional experience with every purchase. Please review our return and refund policy carefully before making your purchase.

No Refunds, No Exchanges Unless Defective

All sales are final, and we do not accept returns or exchanges unless the item is defective.

Defective Items

If your item arrives defective or damaged, please follow these steps:

1. Contact Us:

• Email us at bwwwdesign@gmail.com within 48 hours of delivery.

• Provide your order number, a detailed description of the issue, and photos of the defective item.

2. Resolution:

• If the item is confirmed defective, we will offer a replacement or a full refund, including shipping costs.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom jewelry and personalized items

• Sale items or items marked “Final Sale”

• Items returned outside the defective item process

Contact Us

For questions or assistance regarding our return and refund policy, please reach out to us:

• Email: bwwwdesign@gmail.com

Thank you for choosing Black Wolf White Wolf Designs. We value your trust and look forward to continuing to create unique, handcrafted jewelry for you.