Shipping policy
Shipping Policy
Black Wolf White Wolf Designs
Effective Date: [24 November 2024]
At Black Wolf White Wolf Designs, we are dedicated to ensuring your jewelry arrives safely and promptly. Please review our shipping policy for detailed information about how we handle shipping and delivery.
Shipping Rates and Delivery Times
1. Processing Time:
• Orders are processed within 3–5 business days (excluding weekends and holidays).
• Custom and made-to-order items may require additional time. Estimated timelines for these items will be provided at checkout.
2. Shipping Rates:
• Shipping rates are calculated at checkout based on your location and selected shipping method.
• We offer free shipping for orders over $150 within the United States.
3. Delivery Times:
• Domestic Shipping: Typically delivered within 5–7 business days after processing.
• International Shipping: Delivery times vary by destination but typically range from 7–21 business days after processing. Please note that customs clearance may affect delivery times.
Shipping Carriers
We partner with reliable carriers such as USPS, UPS, and FedEx. You will receive a tracking number once your order has shipped.
Order Tracking
• A shipping confirmation email with a tracking number will be sent to you once your order has shipped.
• You can use this tracking number to monitor the delivery status of your package.
International Shipping
No international shipping at this time
Lost, Stolen, or Damaged Packages
1. Lost Packages:
• If your package is lost in transit, please contact us immediately at bwwwdesign@gmail.com. We will assist you in filing a claim with the shipping carrier.
2. Stolen Packages:
• Unfortunately, we are not responsible for stolen packages once marked as delivered. Consider shipping to a secure location if theft is a concern.
3. Damaged Packages:
• If your package arrives damaged, please contact us within 48 hours with photos of the damage. We will work with you to resolve the issue.
Incorrect Shipping Addresses
• Please ensure your shipping address is accurate at checkout.
• Black Wolf White Wolf Designs is not responsible for packages shipped to incorrect addresses provided by the customer.
Expedited Shipping
Expedited shipping options are available at checkout. Please note that expedited shipping applies only to transit time and does not include order processing time.
Contact Us
For questions or concerns regarding your shipment, please contact us at:
• Email: bwwwdesign@gmail.com
Thank you for shopping with Black Wolf White Wolf Designs! We appreciate your support and look forward to creating something special for you.